Cash on Delivery available nationwide

Flat Rs 250 shipping · Delivered in 3–4 business days

Every order carefully checked before dispatch

Cash on Delivery available nationwide

Flat Rs 250 shipping · Delivered in 3–4 business days

Every order carefully checked before dispatch

Refund policy

We carefully inspect and prepare every order to ensure that it meets our quality standards and matches the product details provided at the time of purchase. To maintain fairness and consistency for all customers, all orders are considered final once confirmed.

Final Sale Policy

We do not accept returns, exchanges, or refunds for the following reasons:

Change of mind after placing the order.
Incorrect size selection made by the customer.
Personal preference or change in styling preference.
Incorrect order details provided or selected by the customer.
Minor color variations caused by different screen resolutions, lighting conditions, or device settings.

Approved Claims

If a genuine product or order-related claim is reviewed and approved by our team, the customer will be responsible for the delivery/shipping charges associated with the claim, including delivery in both directions where applicable.

We strongly recommend reviewing the product description, size information, measurements, colors, and product images carefully before placing your order. If you have any questions or require clarification, please contact us before confirming your order.

Thank you for understanding and supporting our commitment to quality and customer satisfaction.

Need help?

Frequently Asked Questions

Do you offer Cash on Delivery (COD)?

Yes! 💖 We offer Cash on Delivery on eligible orders, so you can shop your favorite Velzaa styles and pay when your parcel arrives.

How can I place an order?

Simply browse our collection, select your desired product and size, add it to your cart, and complete the checkout process. Our team may contact you to confirm your order before dispatch.

How long will it take to receive my order?

Delivery time may vary depending on your location and the courier service. You will receive the relevant order/delivery updates once your order is confirmed and dispatched.

How can I check my order status?

Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout. You can use the tracking information to follow your parcel.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible. Changes can only be accommodated if your order has not already been processed or dispatched.

Can I cancel my COD order?

You may request cancellation as soon as possible after placing your order. Once an order has been processed or dispatched, cancellation may no longer be possible.

Can I return or exchange my order?

Our products are sold under our Returns, Exchanges & Refund Policy. Please review the policy carefully before placing your order, as returns, exchanges, or refunds are not accepted for reasons such as change of mind, incorrect size selection, or personal preference.

What if I receive the wrong or damaged product?

Please contact our customer support team as soon as possible after receiving your parcel. Your claim will be reviewed by our team, and if the claim is approved, the applicable delivery/shipping arrangements will be communicated to you.

What if the color looks slightly different from the website?

Colors may appear slightly different depending on your screen resolution, brightness, lighting, or device settings. Minor color variations are therefore not considered a product defect.

How do I choose the correct size?

Please carefully check the size information and measurements provided on the product page before placing your order. If you are unsure about your size, we recommend contacting us before ordering.

What happens if I am unavailable when my COD parcel arrives?

Please make sure someone is available to receive your parcel. If delivery cannot be completed, the courier may attempt delivery again or return the parcel according to their delivery process.

Do I need to confirm my COD order?

For certain orders, our team may contact you to verify your order before dispatch. Please provide an active phone number so we can reach you if confirmation is required.

Is my personal information safe?

We respect your privacy and use the information provided during checkout to process and deliver your order and to communicate with you regarding your purchase.

Can I order more than one product?

Absolutely! 🛍️ You can add multiple products to your cart and place them together as one order, subject to product availability.

What if I have another question?

We’re always happy to help! 💕 If you have any questions about a product, size, order, or delivery, please contact the Velzaa team before placing your order. We’re here to make your shopping experience as smooth as possible.

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