Cash on Delivery available nationwide

Flat Rs 250 shipping · Delivered in 3–4 business days

Every order carefully checked before dispatch

Cash on Delivery available nationwide

Flat Rs 250 shipping · Delivered in 3–4 business days

Every order carefully checked before dispatch

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Privacy policy

Thank you for shopping with Velzaa Store. We are committed to providing you with a smooth and transparent shopping experience. Please read our policy carefully before placing your order.

Order Policy

  • Please review your order carefully before completing your purchase.
  • Orders are confirmed only after successful payment.
  • Once an order has been processed, it cannot be cancelled or modified.

No Returns, Exchanges and Refunds

All sales are final. We do not accept returns, exchanges, or refunds for:

  • Change of mind.
  • Incorrect size selection.
  • Personal preference.
  • Incorrect orders placed by the customer.
  • Minor color variations due to different screen resolutions or device settings.

Please review the product description, size information, and images carefully before placing your order.

Product Color Disclaimer

We strive to display our products as accurately as possible. However, slight differences between the product images and the actual product may occur due to variations in screen resolutions, display settings, lighting conditions, and individual device configurations. These minor color differences are normal and are not considered defects or grounds for returns, exchanges, or refunds.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To process your request, please provide:

  • Your order number.
  • Clear photos of the item.
  • Photos of the packaging (if applicable).

If your claim is approved, we will provide an appropriate resolution, which may include a replacement or store credit at our sole discretion.

Shipping

  • Orders are processed within 1-3 business days.
  • Delivery times may vary depending on your location and the shipping carrier.
  • Once an order has been shipped, Velzaa Store is not responsible for delays caused by the courier or customs.

Privacy

Your personal information is kept secure and is used only to process your orders, improve your shopping experience, and provide customer support. We do not sell or share your personal information with third parties except where necessary to complete your order.

Contact Us

If you have any questions before placing your order, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Velzaa Store. We truly appreciate your trust and support.

Need help?

Frequently Asked Questions

Do you offer Cash on Delivery (COD)?

Yes! 💖 We offer Cash on Delivery on eligible orders, so you can shop your favorite Velzaa styles and pay when your parcel arrives.

How can I place an order?

Simply browse our collection, select your desired product and size, add it to your cart, and complete the checkout process. Our team may contact you to confirm your order before dispatch.

How long will it take to receive my order?

Delivery time may vary depending on your location and the courier service. You will receive the relevant order/delivery updates once your order is confirmed and dispatched.

How can I check my order status?

Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout. You can use the tracking information to follow your parcel.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible. Changes can only be accommodated if your order has not already been processed or dispatched.

Can I cancel my COD order?

You may request cancellation as soon as possible after placing your order. Once an order has been processed or dispatched, cancellation may no longer be possible.

Can I return or exchange my order?

Our products are sold under our Returns, Exchanges & Refund Policy. Please review the policy carefully before placing your order, as returns, exchanges, or refunds are not accepted for reasons such as change of mind, incorrect size selection, or personal preference.

What if I receive the wrong or damaged product?

Please contact our customer support team as soon as possible after receiving your parcel. Your claim will be reviewed by our team, and if the claim is approved, the applicable delivery/shipping arrangements will be communicated to you.

What if the color looks slightly different from the website?

Colors may appear slightly different depending on your screen resolution, brightness, lighting, or device settings. Minor color variations are therefore not considered a product defect.

How do I choose the correct size?

Please carefully check the size information and measurements provided on the product page before placing your order. If you are unsure about your size, we recommend contacting us before ordering.

What happens if I am unavailable when my COD parcel arrives?

Please make sure someone is available to receive your parcel. If delivery cannot be completed, the courier may attempt delivery again or return the parcel according to their delivery process.

Do I need to confirm my COD order?

For certain orders, our team may contact you to verify your order before dispatch. Please provide an active phone number so we can reach you if confirmation is required.

Is my personal information safe?

We respect your privacy and use the information provided during checkout to process and deliver your order and to communicate with you regarding your purchase.

Can I order more than one product?

Absolutely! 🛍️ You can add multiple products to your cart and place them together as one order, subject to product availability.

What if I have another question?

We’re always happy to help! 💕 If you have any questions about a product, size, order, or delivery, please contact the Velzaa team before placing your order. We’re here to make your shopping experience as smooth as possible.

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