Need help?
Do you offer Cash on Delivery (COD)?
Yes! 💖 We offer Cash on Delivery on eligible orders, so you can shop your favorite Velzaa styles and pay when your parcel arrives.
How can I place an order?
Simply browse our collection, select your desired product and size, add it to your cart, and complete the checkout process. Our team may contact you to confirm your order before dispatch.
How long will it take to receive my order?
Delivery time may vary depending on your location and the courier service. You will receive the relevant order/delivery updates once your order is confirmed and dispatched.
How can I check my order status?
Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout. You can use the tracking information to follow your parcel.
Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible. Changes can only be accommodated if your order has not already been processed or dispatched.
Can I cancel my COD order?
You may request cancellation as soon as possible after placing your order. Once an order has been processed or dispatched, cancellation may no longer be possible.
Can I return or exchange my order?
Our products are sold under our Returns, Exchanges & Refund Policy. Please review the policy carefully before placing your order, as returns, exchanges, or refunds are not accepted for reasons such as change of mind, incorrect size selection, or personal preference.
What if I receive the wrong or damaged product?
Please contact our customer support team as soon as possible after receiving your parcel. Your claim will be reviewed by our team, and if the claim is approved, the applicable delivery/shipping arrangements will be communicated to you.
What if the color looks slightly different from the website?
Colors may appear slightly different depending on your screen resolution, brightness, lighting, or device settings. Minor color variations are therefore not considered a product defect.
How do I choose the correct size?
Please carefully check the size information and measurements provided on the product page before placing your order. If you are unsure about your size, we recommend contacting us before ordering.
What happens if I am unavailable when my COD parcel arrives?
Please make sure someone is available to receive your parcel. If delivery cannot be completed, the courier may attempt delivery again or return the parcel according to their delivery process.
Do I need to confirm my COD order?
For certain orders, our team may contact you to verify your order before dispatch. Please provide an active phone number so we can reach you if confirmation is required.
Is my personal information safe?
We respect your privacy and use the information provided during checkout to process and deliver your order and to communicate with you regarding your purchase.
Can I order more than one product?
Absolutely! 🛍️ You can add multiple products to your cart and place them together as one order, subject to product availability.
What if I have another question?
We’re always happy to help! 💕 If you have any questions about a product, size, order, or delivery, please contact the Velzaa team before placing your order. We’re here to make your shopping experience as smooth as possible.
